Trapdoor Escape Rooms

Frequently asked questions

 

I have never done an Escape Room before. Is it scary? What if we don’t get out in time?

Don't worry. It's really fun, trust us. Our Escape Rooms are designed to be engaging and entertaining. It may at times seem a little spooky, even tense during the course of the game as you and your team attempt to solve the puzzles within the time limit, but there is nothing frightening, like jump scares, during the experience.

If the time expires before you have completed the Room’s puzzles, your team did not Escape. It's OK, though! We’ll still let you out, and if you want to stick around, we’re happy to walk you through the puzzles you missed or struggled with. Our puzzles are really cool, and we want to make sure everyone has a chance to see them all.

 

Will there be others in the Room with us?

We do try and book to capacity, so unless you reserve the entire Room (select "Private event" on the reservation page), there is a possibility other players will be joining you in the experience. But remember, it is a great way to meet people and can be a lot of fun to work with others who might have different perspectives and strengths.

 

Are we really locked in?

Yes. And no. The door does lock, but there is also a panic button right next to it for anyone who is feeling uncomfortable, or needs to step out mid-game. Just remember, if you step out briefly, the clock keeps running…

 

What if we want to bring more people than the website lets us purchase for?

The Mystic’s Lair is perfect for a group of 6-8, and can accommodate up to 10 comfortably. Larger groups should consider splitting up and booking 2 slots.

 

Is there an age limit? Can I bring kids or babies?

Our puzzles are designed primarily for adults, and while kids can certainly have fun in the room, children under 10 will likely be frustrated and are discouraged from participating. We also don’t recommend bringing babies, as they can make it difficult to focus on the puzzles, but they are not prohibited. If you are bringing children under the age of 14, we encourage you to book the entire room. We also ask that at least one participant be a responsible adult.

 

How much does it cost?

The Mystic’s Lair experience costs $25 per person. You can also book the entire room for $150 for the first 4 people, and $10 for each extra person, up to a maximum of 10. A more detailed description of our pricing structure can be found here.

 

Where are you located?

Trapdoor Escape Rooms is located at 436 Charnelton St. in Eugene, OR. Parking is available along 4th Ave. at the corner with Charnelton, and our entrance is on the north side of the building (facing Skinner Butte). Look for our logo in the window.  

 

How do I make a reservation?

Just use the convenient booking page in our website. Reservations can be made up to 60 days in advance.

 

How can I reschedule or cancel my reservation?

On our booking page, you may change your reservation as long as it is more that 48 hours before your scheduled event. We offer a 50% refund for cancelations more than 48 hours in advance of your reservation, and no refund within 48 hours of the reservation. You may always sell or gift your reservation to another person.

 

Can we reserve the room outside your normal hours?

You bet. Send us an email (trapdooreugene@gmail.com) to inquire about custom times for private events.

 

Can I show up at the door?

Because of the advance nature of our reservation system, spontaneous walk-ins can’t be usually be accommodated. 

 

What should I bring when I come to the Room?

Your own brain and those of your teammates are the critical pieces to solving the Room. However, you should wear comfortable clothing, and some reading is necessary in the Room, so bring glasses if you need them.

 

Do I need any special knowledge or skills to solve the Room?

The puzzles in our Room are designed to test logic, observation, insight, and teamwork. No prior knowledge or skills are necessary to escape.

 

Where do all your puzzles and design ideas come from?

At Trapdoor Escape Rooms, we design everything from the ground up. Our unique puzzles are custom-built to meet our personal and very demanding criteria for just the right blend of challenge and Aha! 

 

Is there a minimum or maximum size for a group?

The space available and puzzles in the Room are ideal for 6-8 participants. Every group is different, and the space can accommodate up to 10 participants comfortably. In light of the fact that the puzzles of The Mystic's Lair are simply too numerous and difficult for a single participant, we have set the minimum at 2 players, for whom it is still a very daunting challenge. Remember that a big part of the fun in solving the puzzles is the dynamic synergy and interaction with other team members!