Trapdoor Escape Rooms
What personal information do we collect?
When ordering or registering on our site, as appropriate, you will be asked to enter your name, email address, phone number or other details to help help us improve your experience.
When do we collect information?
We collect only information you provide when you place an order, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, visit our website, or use certain other site features in the following ways:
- To personalize the user experience and help us develop the type of content and product offerings that appeal to our customers.
- To improve our website.
- To help us improve our responses to customer service requests.
- To quickly process transactions.
- To send periodic emails regarding customer orders and update newsletter subscribers of changes and additions to our products and services.
- To follow up with customers after correspondence (email or phone inquiries).
How do we protect visitor information?
We do not adhere to PCI standards because our website only provides information. We never ask for credit card numbers; our ordering platform links Bookeo, and all credit card purchases occur through Square and/or Stripe, all of which maintain their own separate security protocols and adherence to PCI standards.
We do maintain digital and paper records of customer visits. These are kept in secure computers and file cabinets and are never distributed over a network or the internet. Customer information is never shared outside our business.
All transactions and communications happen via email or third party payment gateways that do use SSL on our behalf.
Do we use 'cookies'?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies, some features in booking and payment services that make your site experience more efficient may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information excepting when we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
However, non-personally identifiable visitor information (for example, aggregate information about customer feedback) may be provided to other parties for marketing, advertising, or other uses.
We do not include or offer third-party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
Users can visit our site anonymously.
Users can request to change their personal information either by emailing us (firstname.lastname@example.org) or calling us (541-937-5063).
How does our site handle Do Not Track (DNT) signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
We do not allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not target our marketing or advertising to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify affected users via email within 7 business days.
We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders.
• We may also send you additional information related to your product and/or service.
To be in accordance with CAN-SPAM we agree to the following:
• NOT use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
How do you unsubscribe from Newsletters and email lists?
Send an email to email@example.com and we will promptly remove you from ALL correspondence.
Trapdoor Escape Rooms
436 Charnelton St.
Eugene, OR 97401
Last Edited on 2017-07-17